By Assunta Ng
When you fly on Asian airlines from Seattle to Asia, you’ll discover that U.S. carriers have much to learn from their Asian counterparts. Food and services are much more superior. And Asian carriers are making money, while U.S. carriers to Asia, are often struggling. What does it say our about competitiveness?
I have flown U.S. and Asia-owned airlines flying to Asia, including Cathy Pacific, China Airline, EVA, Delta, United, ANA, Korean Air, and Hainan to different parts of Asia. The U.S. airlines’ meals are lousy in both business and economy class; they are inadequate in both quality as well as quantity.
We were lucky to have won ANA’s inaugural flight lucky draw, flying to Hong Kong via Narita-Tokyo Airport. ANA’s method of showing different meal photos instead of a printed menu for customers, is clever. Flight attendants don’t need to be multi-lingual to serve its diverse, international customers.
Its Boeing 787 plane is the envy of its competitors. It’s spacious in its seats, aisles, and even rest rooms. Even its windows, which doubled the size of other carriers, are impeccably designed with a button to adjust the screen shielding from the bright sun. You don’t have to use the blinds to shut out the scenery. U.S. airlines have a lot to learn from. (end)