Help for non-English-speaking domestic violence victims
Last updated 1-15-09 at 2:03 p.m.
Mayor Greg Nickels announced the launch of an innovative toll-free
hotline for non-English-speaking victims of domestic violence. The 888
number offers one-call access that connects limited-English-speaking
domestic violence victims to services they need in their language. It
is the first of its kind in the country.
The “Peace in the Home” toll-free helpline — 1-888-847-7205 — links
to a menu of 14 languages and directly connects
callers to a community-based agency that can serve their language and
“This helpline will offer assistance to our city’s most
vulnerable: refugee and immigrant victims of domestic violence who don’t
speak English as a first language,” said Nickels. “We can
connect these women to the services they need and
the hope for a better life.”
The Multilingual Access Project (MAP), a group
of community agencies providing domestic violence services to non- and
limited-English-speaking immigrants and refugees, came up with the idea.
A single-line phone access system has been a long-standing priority
“Given culture and language barriers, finding help for immigrant
and refugee victims of domestic violence can be especially difficult,” said
Someireh Amirfaiz, executive director of the Refugee Women’s Alliance,
one of the MAP organizations. “The toll-free helpline will greatly
improve access to domestic violence services for refugees and immigrants.”
Calls to the helpline are connected to multilingual
domestic violence advocates at one of seven community
agencies in the Seattle/King County area: Asian & Pacific Islander Women & Family
Safety Center, Chaya, Consejo Counseling and Referral Service, Domestic
Abuse Women’s Network, Eastside Domestic Violence Program, Refugee
Women’s Alliance, and the YWCA of south King County.
The helpline offers services in 14 languages: Amarinya
or Amharic, Japanese, Khmer, Lao, Mandarin, Romanian, Russian, Somali,
Spanish, Tagalog, Thai, Tigrinya, Ukrainian, and Vietnamese. Hindi will
be added in the coming months.
For more information, contact Alex Fryer at 206-684-8358, firstname.lastname@example.org or contact David Takami at 206-684-0253, email@example.com.